👤 Account Support & Management

👤 Account Support & Management

Complete guide to managing your CovenCash account, optimizing your profile, and maximizing your earning potential.

🚀 Getting Started

Account Setup:
• Complete your profile 100% for better opportunities
• Verify your email address immediately
• Add a profile picture (increases trust and opportunities)
• Set your timezone and location accurately
• Choose your preferred payment methods

Profile Optimization:
• Fill out all demographic information
• Add interests and hobbies for targeted offers
• Complete skill assessments when available
• Update your profile regularly
• Maintain accurate contact information

🔐 Account Security

Password Security:
• Use a strong, unique password
• Include uppercase, lowercase, numbers, and symbols
• Avoid using the same password as other sites
• Change your password regularly (every 3-6 months)
• Never share your login credentials

Two-Factor Authentication (2FA):
• Enable 2FA in your security settings
• Use Google Authenticator or similar app
• Keep backup codes in a safe place
• Update your phone number if it changes
• Contact support if you lose access to 2FA

Account Monitoring:
• Review login history regularly
• Check for suspicious activity
• Monitor your earnings and withdrawals
• Report any unauthorized access immediately
• Keep your contact information updated

⚙️ Account Settings

Personal Information:
• Name (must match payment methods)
• Email address (primary contact method)
• Phone number (for security verification)
• Date of birth (required for compliance)
• Address (for tax reporting if applicable)

Preferences:
• Notification settings (email, SMS, push)
• Language and region preferences
• Currency display options
• Privacy settings
• Communication preferences

Payment Methods:
• Add multiple payment options
• Verify all payment methods
• Set a primary payment method
• Update payment information when needed
• Remove old or unused methods

📊 Understanding Your Dashboard

Earnings Overview:
• Available balance (ready for withdrawal)
• Pending earnings (awaiting verification)
• Total lifetime earnings
• This month's earnings
• Referral earnings breakdown

Activity Tracking:
• Completed tasks and their status
• Earning history and trends
• Referral activity and performance
• Login history and session data
• Account level and progress

Opportunities:
• Available tasks and offers
• Recommended opportunities
• Completed task history
• Blocked or restricted offers
• New opportunity notifications

🎯 Maximizing Your Earnings

Profile Completion:
• 100% profile completion = 50% more opportunities
• Accurate demographics = better-targeted offers
• Regular updates = continued high-quality matches
• Skill verification = access to premium tasks

Activity Patterns:
• Daily login bonuses
• Consistent activity rewards
• Peak hour opportunities (9 AM - 12 PM, 6 PM - 9 PM EST)
• Weekend special offers
• Holiday bonus campaigns

Referral Program:
• Share your unique referral link
• Earn 10% of referrals' lifetime earnings
• Team building bonuses available
• Social media sharing tools provided
• Referral contests and competitions

🔧 Common Account Issues

Login Problems:
• Forgot password: Use password reset link
• Account locked: Contact support with verification
• Email not verified: Check spam folder for verification email
• 2FA issues: Use backup codes or contact support

Profile Issues:
• Information not saving: Clear browser cache
• Verification documents rejected: Ensure clear, valid documents
• Payment method not accepted: Try alternative methods
• Demographic restrictions: Some offers have specific requirements

Earning Issues:
• Tasks not crediting: Contact support with task details
• Low opportunity availability: Complete profile, try different times
• Account restrictions: Review terms of service compliance
• Payment delays: Check verification status and payment method

📱 Mobile Optimization

Mobile Web:
• Fully responsive design
• Touch-optimized interface
• Fast loading on mobile data
• Offline capability for some features

Mobile App (Coming Soon):
• Push notifications for new opportunities
• Exclusive mobile-only offers
• Faster task completion
• Enhanced referral tracking

📈 Account Levels & Benefits

Starter Level (0-100 tasks):
• Basic earning opportunities
• Standard support response time
• Basic referral commissions

Champion Level (100-500 tasks):
• Priority opportunity access
• Faster support response
• Increased referral bonuses
• Exclusive offers

Elite Level (500+ tasks):
• VIP opportunity access
• Dedicated account manager
• Maximum referral commissions
• Beta feature access
• Special recognition

🛠️ Account Maintenance

Regular Tasks:
• Update profile information quarterly
• Review and update payment methods
• Check security settings monthly
• Clear browser cache regularly
• Monitor account activity

Best Practices:
• Log in daily for bonuses
• Complete tasks promptly
• Maintain good account standing
• Follow all terms of service
• Engage with community features

📞 Getting Help

Self-Service Options:
• FAQ section for common questions
• Video tutorials and guides
• Community forums and Discord
• Knowledge base articles

Support Channels:
• Email: support@prizehour.com
• Live chat on dashboard
• Priority support for Elite members
• Community support on Discord

Response Times:
• General inquiries: 24-48 hours
• Account issues: 4-12 hours
• Payment problems: 2-4 hours
• Security concerns: 30 minutes - 2 hours

🎉 Account Success Tips

Daily Habits:
• Check for new opportunities every morning
• Complete at least one task daily
• Review your earnings and goals
• Engage with the community
• Share opportunities with friends

Weekly Goals:
• Set realistic earning targets
• Track your progress
• Try new types of opportunities
• Update your profile if needed
• Plan your referral strategy

Monthly Reviews:
• Analyze your earning patterns
• Optimize your approach
• Set new goals and challenges
• Update payment preferences
• Celebrate your achievements

Ready to optimize your CovenCash experience? Start by completing your profile 100% and enabling all security features!